Privacy Policy

Introduction

At Import Export Services Ltd., your privacy is important to us. We ask that you read this Privacy notice carefully as it contains important information about what to expect when we collect personal data about you and how we will use your personal data.

Import Export Services Ltd., hereinafter referred to as 'IES' including all its group companies (IES Electrical and IES Semiconductor Parts) is registered as a Data Controller with the UK Information Commissioners Office, registration number Z2650982.   

We operate as a data controller when managing personal data that relates to our prospects and suppliers and as a data processor when managing personal data on behalf of our customers. We may process your personal data in order to provide the services as contracted and for other related activities fit to purpose.

This policy applies to information we collect about:

• Visitors to our website
• Our customers
• Prospective customers
• Professional contacts and suppliers of services to us or our customers
• Potential & Former employees
• Complainants, correspondents and enquirers

If you have any questions about data protection at IES, please contact us at dataprotection@ies.co.ukalternatively write to us at Data Protection Team, IES, 1 Portview Road, Avonmouth, Bristol, BS11 9LS, UK.

The information we collect about you

When you do business with us, become a customer or supplier, or subscribe to our newsletters, register an interest in any of our services or apply for job vacancies with us we collect some or all of the following personal information from you:

In order to fulfil our contractual commitments, we hold your personal data under the legal basis of Legitimate Interest. The personal data we may hold for our customers may include:

• Name
• Address
• Contact details including email, telephone, mobile number
• Bank details (For Sole trader suppliers for accounting and payment purposes)
• Visitors to our Website
• If you visit IES website, we use Cookies to provide you a better experience. We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. You may accept the use of these cookies or alternatively, change your browser settings to block the use of cookies for this website, or for all the websites you visit. For detailed information on cookies and how we use them please refer to our detailed Cookie Policy here.
• We may record IP addresses (internet protocol addresses) of our website visitors for administration purposes. The IP address indicates the location of your computer on the Internet. This information may be used to provide statistical information about the users of our site. No individual user is identifiable from such information. Its purpose is to try to ensure that our site reflects the needs of our users. IP addresses may be used to track your session in Google Analytics etc.
• Use of Sites by Minors - The Site is directed to individuals who are permitted to share their personal information without parental consent and we request that other individuals (including individuals under the age of 13) not provide Personal Information through the website.
• IES do not collect personal data directly from consumers.  We may hold your personal data on behalf of our customers, under contract, in order to fulfil our contractual commitments.  In these cases, we only process personal data as instructed by our customer, the data controller.  This data may be held for up to 8 years after the end of our contract.
• For prospective B2B customers our basis for processing is legitimate interest and where we hold any personal data on individuals, sole traders or partnerships it will be based on consent.
• We may also receive information about you if you use any of the other websites we operate or the other services we provide.  In this case we will have informed you when we collected that data that it may be shared internally.
• We do not collect sensitive information except where legally required as part of the recruitment process.  Sensitive information includes data relating to race or ethnic origin, political opinions, religious or other similar beliefs, trade union membership, physical or mental health and sexual life.
• Potential & Former Employees

In order to fulfil the recruitment process, we will hold and process your personal data under the legal basis of Legitimate Interest. The personal data we hold for you may include:

• Name
• Address
• Contact details including email, telephone, mobile number

How we may collect information?

We may collect your personal information in a variety of ways, including:

• While working/delivering projects together
• Website
• Social Media
• Trade fair & Exhibitions
• Networking
• Referral

Retention Period

We will retain your Personal data for the period necessary to fulfil the purposes outlined in the Privacy Notice unless a longer retention period is required or permitted by law.

Where you are applying for a job, you consent to us holding your data with a view to entering into a contract if your application is successful.  If you are unsuccessful we will hold your data for no longer than 6 months.

For customers, we maintain and keep your job files including any relevant communication for another 8 years after the job completion date for auditing purposes.

How we will use the information about you

We gather this information to allow us to:

• Maintain our records for administrative, accounting and marketing purposes.
• To respond to your enquiries and provide the contracted services.
• To carry out our obligations arising from any contracts entered into by you and us.
• To process your payments, have your order delivered to you, communicate with you regarding your purchase.
• To provide you with updates and announcements concerning our products and services and notify regarding any changes or terms to our services.
• Seek your views or comments on the services we provide to improve the quality of our services including quality calls or other similar methods.
• Periodic emails including communications which you have requested and that may be of interest to you.
• Use re-marketing across trusted websites, including Google AdWords serving relevant adverts to you on social media channels, including; Facebook, Twitter and LinkedIn (Refer to our cookies policy).
• Process any application for employment.
• Where necessary to verify your identity.

Access to your information, updating and correcting your information

You have a right to request to view, correct, delete or otherwise modify any of the personal data you have provided to us.

If you have questions regarding the processing of your personal data or if any of the information that you have provided us changes, for example, if you change your email address or name, please let us know the correct details by sending an email to dataprotection@ies.co.uk or send a letter to our Data Protection Team, 1 Portview Road, Avonmouth, Bristol, BS11 9LS, UK.

The Data Protection team is also available to help with information requests, take suggestions or handle complaints and can be contacted via email at dataprotection@ies.co.uk or by sending a letter to our Data Protection Team, 1 Portview Road, Avonmouth, Bristol, BS11 9LS, UK.

We want to ensure that your personal information is accurate and up to date. You may ask us, or we may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

Who we share your information with

We do not share, sell, trade, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law or defined in a contract with our customers. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We will only share information with third parties where necessary to conduct the services we provide.  We share information with the following categories of firms:

• Data controllers (under contract)
• IES Group of companies
• Business and professional advisers
• Data processors
• Legal and regulatory authorities
• Government & local authorities (if required by law)

How we protect your information

We have put in place various security measures, both technical and organisational, to protect your personal data from loss, misuse, alternation or destruction. We follow our security procedures and apply suitable technical measures, such as encryption where appropriate, to protect your information. Our security and privacy policies are regularly reviewed.

Consent

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our services, then you can use the unsubscribe link located at the bottom of each email newsletter or contact us to be removed.

We will not contact you for marketing purposes by email, phone or text, unless we have obtained your consent in the appropriate way or we are using Legitimate Interest as the basis for processing. You may change your marketing preferences at any time by contacting us by email: info@ies.co.uk or telephone on +44 1179 380 600.

You may withdraw your consent at any time by contacting dataprotection@ies.co.uk

If you unsubscribe from our newsletter we may retain minimal data to ensure you do not receive future email communications.

Overseas transfers

The information you provide may be transferred to countries outside the European Economic Area (EEA) that do not have similar protections in place regarding your data and restrictions on its use as set out in this policy. However, we will take steps to ensure adequate protections are in place to ensure the security of your information.

Changes to Privacy Policy

We keep our Privacy Policy under regular review. If we change our Privacy Policy we will post the changes on this page, and place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. This Privacy policy was last updated in May 2018.

Links to other websites

Our website contains links to other websites. This Privacy Policy applies only to this firm’s website so when you access links to other websites you should read their own privacy policies.

• Integrated Electrical Solutions – www.iese.co.uk
• IES Semiconductor Parts – www.iessemiconductorparts.com

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

Data Protection Team

Import Export Services Ltd. (IES)

1 Portview Road

Avonmouth

Bristol BS11 9LS

United Kingdom

Email: info@ies.co.uk

Phone: +44 1178 380 600

Fax: +44 117 938 0900